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In fall 2018, Salt Lake City television stations moved to new broadcast frequencies as part of the FCC-mandated spectrum repack, with maintenance outside of the Wasatch Front ongoing through fall 2019. Throughout the year, viewers who use an over-the-air antenna will need to rescan their televisions to continue watching KUED & other Utah TV stations. Cable & satellite viewers should not be affected.
[UPDATE AS OF 8/12/2019] Friday began a massive effort to update translator channels along the highway 89 corridor in South Central Utah. Outages may last anywhere from 1 day to up to a week. All stations are affected.
The FCC has mandated that all TV translators across the U.S. must move off of digital TV channels 38 through 51, as those channels have been sold to wireless phone companies. The Utah TV translator stations are in the process of making those changes in your area, and it is likely that this outage is part of those changes. Due to the complexity of our translator network, changes made in one area affect other translators down the line, so please bare with us as our engineers travel from one mountain top to the next making these changes. Depending on where your local translator is in the relay line, your outage could last up to one week. All local Utah TV stations, not just KUED, are affected by this outage.
Check this page to see when the signal will be restored for your area, or re-scan your television periodically to see when signal returns.
KUED-7 and other local broadcasters have been required by the FCC to change our broadcast equipment in some communities, which may affect your television viewing if you use an antenna. Satellite and cable subscribers should not be affected. If you live along the Wasatch Front and have lost television signal after September 9, 2018, you will need to rescan your television in order to continue receiving KUED and other local Utah channels. Read more below.
Different communities could be affected at different times throughout the fall. If you lose your signal while we change equipment, wait for a day and scan the TV channels on your television sets to continue getting reception. If you subscribe to cable and have problems, contact your cable provider.
If you experience any outages, many of the programs broadcast on KUED may be watched online at video.kued.org.
Now that our transmitter maintenance has been completed, viewers along the Wasatch Front will need to scan each of your television sets for channels (typically you can do this in the setup menu of your device) to be able to view KUED and other affected channels. Viewers outside of the Wasatch Front will have to rescan at different times, depending on when maintenance is completed on the translator serving your local community. We apologize for this inconvenience. If you have any questions, please call KUED Viewer Services at 801-581-3064 or email at email@example.com.
Here are a few short guides on how to re-scan for channels on many popular TV models:
Not sure how to re-scan? Contact your TV manufacturer for more information:
Samsung – 800-726-7864
Vizio – 855-833-3221
Sony – 800-222-7669
Sanyo – 800-877-5032
Magnavox – 800-605-8610
Sharp – 800-237-4277
Toshiba – 800-457-7777
Insignia – 877-467-4289
Panasonic – 800-211-7262
Tivo – 877-367-8486
Here are other links that may be helpful:
Remember to Rescan (FCC)
Sometimes digital TV channels change. Some stations may stop broadcasting or change frequencies, while new stations on different channels may become available.
If you receive digital TV over-the-air with an antenna, you should periodically rescan to update the channels you receive. While some boxes do this automatically, you may need to select "scan" or "auto-tune" from the TV or converter box control menu to start the scanning process. You can usually find instructions to do so by pressing the "set-up" or "menu" buttons on your remote control. If you have difficulty, consult the owner's manual for more detailed instructions on how to run a channel scan, or contact customer service for your TV or converter box manufacturer. You may find contact information in your instruction manual or on the internet.
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